Terms of service
The seller of the products that you can find on the site as well as the owner of the site itself is G100 SRL registered office via Fiume 11, 50123 Florence, operational headquarters in via Guido Rossa 14, 50023 Impruneta, P.I. and C.F. 06949160482, e-mail address: info@g100.it and certified e-mail: g100srl@legalmail.it
These general conditions of sale have as their object the regulation of the purchase of products carried out remotely and made available through the lasosta.coffee website in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments and additions.
The consumer who accesses the site to make purchases (hereinafter "customer") is required, before sending the order, to carefully read these General Conditions which have been made available to him and which will be available on the site at any time. by the customer.
The contracts concluded with G100 SRL through the site are governed by these General Conditions in compliance with Italian legislation.
1. PRODUCT FEATURES AND PRICES
The images of the products may not be perfectly representative of their characteristics but may differ in colour, size and accessories represented. All support information for purchasing is to be understood as simple generic information material, not referable to the real characteristics of a single product. The products are offered at the price indicated on the site on the date an order is placed.
Prices are inclusive of VAT which will be indicated in detail on the product purchase invoice, where issued.
The indicated price excludes transport and delivery costs which are however reported in the final section before sending an order and specified in the order receipt confirmation sent via e-mail to the Customer.
2. ORDER THE PRODUCTS
By sending the order from the site, which has the value of a contractual proposal, the customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.
The receipt of the contractual proposal by G100 SRL is confirmed with a specific summary email.
The contract stipulated between G100 SRL and the Customer must be considered concluded with the confirmation of the order by G100 SRL which takes place through the order confirmation email.
3. PRICES AND SHIPPING
Product prices include all legal taxes and duties.
Prices are expressed in Euros €.
Shipping costs are calculated by the system based on weight (real and volumetric) and destination and indicated to the Customer before payment.
Any customs duties and charges will be borne exclusively by the Customer.
4. PAYMENT METHODS
The Customer may pay the price of the Products and the related delivery costs by credit card.
The Site does not store the Customer's credit card number and therefore cannot be held responsible for any fraudulent use of the aforementioned payment instruments.
5. TRANSPORT AND DELIVERY
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure.
All purchases will be shipped via DHL Express courier on Wednesdays, excluding holidays and national holidays. G100 SRL is not responsible for delays that are not foreseeable or cannot be attributed to it.
In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered and paid for will be delivered within 15 (fifteen) working days starting from the day following the day on which G100 SRL confirmed the order to the Customer via specific email confirming and shipping the order. The aforementioned deadline of 15 working days applies to shipments in Italy and abroad, with the sole exception of countries not belonging to the European Union for which the deadline of 15 days may be increased depending on the different local customs clearance times .
The conditions relating to this transport are reported on the website of the above-mentioned courier, provider of the service. In any case, G100 SRL reserves the right to use other couriers at any time if the service offered by such couriers is more efficient or effective.
For each shipment, the customer receives the tracking relating to the shipment of his order to his email address indicated during the order process, through which he can check the status of the shipment on the website of the courier/transporter used, or via its call centre. of your order.
Shipments abroad may take place with different couriers depending on the country of destination in order to ensure the customer the best available rate.
The customer undertakes to immediately contest any damage to the packaging and/or the product or the mismatch in the number of packages or indications by placing a specific indication on the delivery document. By signing the courier document, the customer certifies the real external integrity of the product and the conformity of the delivery.
6. RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion explicitly provided for in point 4 below. To exercise this right, the Customer must send G100 SRL a written communication within 14 days from the date of receipt of the Products by registered mail or, if you intend to exercise the withdrawal before receiving the Products, the withdrawal communication may be sent at any time before their receipt.
This communication must be sent by registered letter with return receipt, addressed to: G100 SRL, Via Fiume 11, 50123 Florence; and anticipated via e-mail to info@g100.it.
Once the communication has been received, G100 Srl will open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products.
The right of withdrawal is governed by the following conditions:
The right applies to the Product purchased in its entirety; therefore if the Product is made up of multiple components or parts it is not possible to exercise the withdrawal only on part of the purchased Product.
In case of exercise of the right of withdrawal, G100 Srl will refund the customer the entire amount of the returned goods, excluding shipping costs where applicable, within 14 days from the date on which the withdrawal notice was received, without prejudice to G100's right Srl to suspend payment of the refund until actual receipt of the goods. The refund will be made using the same payment method used by the Customer.
The Products must be returned in the same box in which they were received.
In addition to cases of non-consumer customers and/or customers requesting an invoice, the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
order of Products made or packaged to measure.
order of Products that risk deteriorating or expiring rapidly. The coffee purchased is expressly included among the products that risk deteriorating.
order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.
With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that are included among the "Products made or packaged to measure" and/or "Products that risk deteriorating or expiring rapidly" include all the food products offered on the site, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for non-food products purchased on the Site and which are suitable to be put back on the market without danger to the health of consumers.
7. WARRANTY AND DEFECTS OF CONFORMITY
In the event of defects in conformity of Products, other than food products, sold by G100 SRL, the Customer must immediately contact G100 SRL using the appropriate e-mail address info@g100.it.
The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product through repair or replacement, or to an adequate reduction in the price or to the termination of the contract. The Customer loses these rights if he does not report the lack of conformity to G100 SRL within 15 days from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter period, in which case the defect must be reported within this reduced period.
8. ERRORS AND LIMITATIONS OF LIABILITY
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which G100 SRL cannot therefore be considered responsible, except in the case of willful misconduct or gross negligence.
G100 SRL reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior communication, without prejudice to the Customer's rights under these Conditions Generali and the Consumer Code.
Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance or evasion, even partial. , of an order.
9. COMPLAINTS
Any complaints must be forwarded to G100 SRL by registered letter with return receipt to the following address: Via Fiume 11, 50123 Florence,
G100 SRL undertakes to respond to all requests received within a maximum of 7 working days.
10. APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer and is understood to be concluded in Italy and regulated by Italian law. For the resolution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his municipality of residence or of domicile if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Florence, any other competent court excluded.
Pursuant to Article 1341 of the Civil Code. the Customer declares to have read and specifically accept the following articles of these General Conditions: (liability for delays in delivery) and (right to correct errors - exclusions of liability).